Premier Smiles Orthodontics
5603 Ridge Rd, Parma, Ohio, 44129
Patients are deeply divided. Many praise the front desk staff, especially Valerie, for being welcoming and helpful. However, a significant number of users report extreme difficulty in scheduling, poor communication, and rigid policies that lead to being turned away for minor lateness. Some feel the practice prioritizes profit over patient care.
We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
The office often uses text-based communication; if you aren't getting a call back, try texting the main line.
✓ What Works Well
- Friendly front desk staff
- Knowledgeable doctors
- Welcoming atmosphere
✗ Areas to Improve
- Difficult to schedule appointments
- Poor communication/no call backs
- Rigid late policies
- Why is it so hard to get an appointment?
- Do you take new patients?
Front desk is hit or miss
Scheduling is a nightmare
Great clinical work but bad admin
- Category Health & Medical
- City Parma
- State Ohio
- Postcode 44129
- Country United States
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