Premier Urology
50 Eastdale Ave N, Poughkeepsie, New York, 12603
This practice receives very polarized reviews. Many patients praise specific doctors like Dr. Krumholtz and Dr. Katz for their expertise, empathy, and thorough care. However, there is a loud chorus of complaints regarding the administrative side: long wait times, difficult phone systems, and billing issues. Some patients feel dismissed or frustrated by the lack of communication, while others have had life-saving experiences. It seems like a place where the medical talent is strong, but the office management is struggling.
We analyze 73 public reviews for Premier Urology using our data models and filter out spam to highlight only authentic feedback.
If you have trouble with the phone system, try using the patient portal for non-urgent communication.
✓ What Works Well
- Highly skilled and empathetic doctors
- Modern and clean facility
- Comprehensive in-house testing
✗ Areas to Improve
- Extremely difficult to reach by phone
- Frustrating billing and scheduling processes
- Inconsistent communication from admin staff
- Why is it so hard to get someone on the phone?
- Are the kiosks actually working?
- How do I get my lab results?
The doctors are great, but the office management is a nightmare.
I love my doctor, but I hate calling this place.
Top-notch medical care, just be prepared for admin headaches.
- Category Health & Medical
- Neighborhood Poughkeepsie
- City Poughkeepsie
- State New York
- Postcode 12603
- Country United States
