Health & Medical · Primary Care

Primary Care of Western New York

30 N Union Rd, Buffalo, New York, 14221

Google Maps Updated: 13 May 2026
Authenticity Score: 72/100
About

Primary Care of Western New York receives highly mixed reviews. While some patients report excellent care and responsive communication, many others express significant frustration with long phone wait times, appointment cancellations, and perceived dismissiveness from staff and providers.

Review Summary
20
Most Relevant
18
Newest
20
Highest
20
Lowest
Total Reviews Analyzed: 78
Performance Scores
Medical Expertise 65/100
Admin Efficiency 45/100
Pro Tip

Patients suggest using the portal exclusively to avoid long phone wait times.

High volume practice
Inconsistent service
Pros & Cons

✓ What Works Well

  • Some excellent providers
  • Patient portal utility
  • Same-day appointments

✗ Areas to Improve

  • Long phone wait times
  • Appointment cancellations
  • Dismissive staff
Frequently Asked Questions
  • Why is it so hard to reach someone?
  • Are they accepting new patients?
User Feedback

You're just a number.

Great doctors, terrible office.

Portal is a lifesaver.

Location Details
Street: 30 N Union Rd
Neighborhood: Buffalo
City: Buffalo
State: New York
Postcode: 14221
Country: United States
Location
30 N Union Rd, Buffalo, NY 14221
Quick Info
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