2687 Castro Valley Blvd, Castro Valley, California, 94546
This clinic is generally well-liked for its professional and thorough eye exams, with many patients praising Dr. Dea for his expertise and bedside manner. The office is clean and modern. However, there are recurring complaints about rude front-office staff and management, particularly regarding billing and customer service. It is a place where the medical care is excellent, but the front-end experience can be hit or miss.
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If you need your pupillary distance (PD) measurement, ask for it during the exam; the front office may be difficult about it later.
✓ What Works Well
✗ Areas to Improve
Great doctor, but the front office needs a serious attitude adjustment.
The exam was perfect, but the billing was a headache.
I love the doctor, but I dread calling the office.