Primary Health Group - Johnston Willis
1471 Johnston Willis Dr, Richmond, Virginia, 23235
Patients generally appreciate the medical care provided by the doctors and nurse practitioners, noting their knowledge and compassion. However, the administrative side of the practice is a major pain point. Long hold times, scheduling errors, and some rude front-desk interactions have left many patients frustrated.
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Use the patient portal for non-urgent requests to avoid the long phone queues.
✓ What Works Well
- Knowledgeable and caring providers
- Clean facility
- Efficient medical exams
✗ Areas to Improve
- Excessive phone wait times
- Rude front desk staff
- Scheduling and billing errors
- Are they accepting new patients?
- How do I reach the billing department?
Great doctors, but the front office is a nightmare.
I love my provider, but getting an appointment is hard.
Staff needs better customer service training.
- Category Health & Medical
- City Richmond
- State Virginia
- Postcode 23235
- Country United States
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