Primary Health Group - Short Pump
4200 Greybull Dr, Suite 300, Richmond, Virginia, 23233
Patients appreciate the individual doctors, particularly Dr. Holmes, for their thoroughness and bedside manner. However, the practice suffers from severe administrative issues, including long wait times for appointments, difficulty reaching staff, and poor follow-through on prescriptions and referrals.
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If you need a prescription refill, call weeks in advance as the nursing staff is notoriously slow to respond.
✓ What Works Well
- Knowledgeable and caring doctors
- Thorough examinations
- Clean and bright facility
✗ Areas to Improve
- Extremely long wait for appointments
- Unresponsive nursing staff
- Poor administrative follow-up
- Why can't I get a physical appointment?
- How do I get my prescriptions refilled?
Doctors are great, but the office is a mess.
Impossible to get a call back.
Transitioning care has been a disaster.
- Category Health & Medical
- City Richmond
- State Virginia
- Postcode 23233
- Country United States
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