419 N Harrison St, Princeton, New Jersey, 08540
Patients generally praise the medical expertise of the physicians, noting they are skilled and attentive. However, the administrative side is a total mess. Many report long wait times, difficulty reaching the office via the central call center, and frustrating billing issues. It feels like a disconnect between the great doctors and the poorly run front office.
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Use the patient portal for non-urgent messages instead of calling the central line to avoid long hold times.
✓ What Works Well
✗ Areas to Improve
Doctors are spot on, but the office staff is a nightmare.
Billing department is a total headache.
Getting an appointment feels like a full-time job.