Principle Auto
153 Treeline Park, Suite 100, San Antonio, Texas, 78209
Principle Auto receives polarized feedback, with many customers praising the professional sales staff and smooth buying process, while others report significant issues with service department ethics and pricing transparency. Some buyers feel they received excellent deals and great communication, whereas others describe predatory sales tactics and poor management oversight. The service department, in particular, is a point of contention, with reports of high costs and lack of accountability. It appears to be a dealership where individual experiences vary wildly based on the specific department and staff member.
We analyze 75 public reviews for Principle Auto using our data models and filter out spam to highlight only authentic feedback.
Always get a written quote for service work and verify the breakdown of fees before authorizing repairs.
✓ What Works Well
- Professional sales associates
- Smooth buying process for some
- Good selection of vehicles
✗ Areas to Improve
- Service department pricing concerns
- Lack of management oversight
- Inconsistent communication
- Are the service fees negotiable?
- Why is the service department so expensive?
- How do I escalate a complaint to management?
Sales staff are often described as helpful
Service department experiences are hit or miss
Some customers feel the pricing is not transparent
- Category Automobile
- Neighborhood North San Antonio
- City San Antonio
- State Texas
- Postcode 78209
- Country United States
