2300 Godwin Blvd, Suffolk, Virginia, 23434
This dealership receives high praise for its sales staff, with many customers highlighting the helpfulness of individuals like Mervis and Spencer. However, the service department and post-purchase support are frequent sources of frustration, with reports of long wait times, poor communication, and issues with vehicle readiness. It's a place where the sales experience often outshines the service experience.
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Get all promises in writing before signing, especially regarding post-purchase repairs.
✓ What Works Well
✗ Areas to Improve
Sales team is great, but avoid the service center.
Buying experience was smooth and stress-free.
Communication after the sale is lacking.