105 West Rd, Ellington, Connecticut, 06029
This urgent care is often described as efficient and friendly, with many patients appreciating the quick service and caring staff. However, there are notable complaints regarding rude front-desk interactions, long wait times despite having appointments, and billing confusion. Some patients feel the quality of care is inconsistent, with some feeling rushed.
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The medical director is known to be responsive to feedback if you have a negative experience.
✓ What Works Well
✗ Areas to Improve
Great care, but the front office needs work
Efficient, but hit-or-miss with staff attitude
Convenient, but watch out for billing surprises