10459 Double R Blvd, Reno, Nevada, 89521
This practice has a polarized reputation. While many patients appreciate the doctors' expertise and friendliness, there is a significant volume of complaints regarding administrative issues, specifically long wait times, billing errors, and poor communication regarding glasses orders. It is a high-volume practice where the clinical care is often good, but the operational side frequently frustrates patients.
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If you order glasses, follow up frequently; don't wait for them to call you.
✓ What Works Well
✗ Areas to Improve
Great doctors, poor admin
Long wait times
Inconsistent service