Progressive Eyecare
8890 E 116th St, Suite 190, Fishers, Indiana, 46038
This office has a loyal following for its doctors, particularly Dr. Birtwhistle, who is praised for being thorough and educational. The main gripe is the pricing and the front office staff. Many patients feel the glasses are overpriced and the administrative team can be dismissive or hard to reach. It is a place where the medical care is solid, but the customer service experience is hit or miss.
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Ask for a copy of your prescription immediately after the exam to avoid any future hassle.
✓ What Works Well
- Thorough and educational eye exams
- Friendly and helpful individual staff members
- Great selection of frames
✗ Areas to Improve
- Expensive eyewear
- Inconsistent front desk communication
- Long wait times for glasses
- Why is there a charge for a recheck?
- When will my glasses actually be ready?
Doctors are worth the visit
Billing and front desk need improvement
Great for medical eye care
- Category Health & Medical
- City Fishers
- State Indiana
- Postcode 46038
- Country United States
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