Financial Services · Claims Office

Progressive Insurance - Claims Office

3950 Shackleford Rd, Suite 500, Duluth, Georgia, 30096

Google Maps Updated: 14 May 2026
Authenticity Score: 55/100
About

This is a claims office, and the feedback reflects the typical frustrations of the claims process. While some users have had smooth experiences, a large number of reviews highlight poor communication, long wait times, and disputes over claim payouts. It is clearly a high-stress environment, and customers often feel like they are fighting the company to get what they are owed.

Our Review Process
20
Most Relevant
12
Newest
20
Highest
20
Lowest

We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Process Efficiency 45/100
Staff Helpfulness 50/100
Pro Tip

Document everything and consider legal assistance if your claim is denied.

Claims-only office
High volume of disputes
Pros & Cons

✓ What Works Well

  • Some smooth claim experiences
  • Professional front desk staff

✗ Areas to Improve

  • Poor communication
  • Claims disputes
  • Long wait times
Frequently Asked Questions
  • Why was my claim denied?
  • How do I reach my adjuster?
User Feedback

Claims process is a nightmare

Communication is lacking

Some staff are helpful

Location Details
Street: 3950 Shackleford Rd, Suite 500
Neighborhood: Duluth
City: Duluth
State: Georgia
Postcode: 30096
Country: United States
Location
3950 Shackleford Rd Ste 500, Duluth, GA 30096
Quick Info
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