Financial Services · Claims Office

Progressive Insurance - Claims Office

6701 Carmel Rd, Ste 405 & 455, Charlotte, North Carolina, 28226

Google Maps Updated: 14 May 2026
Authenticity Score: 65/100
About

Reviews for this claims office are largely negative, with many customers expressing frustration over poor communication, long wait times, and perceived incompetence. While some individuals have had positive experiences with specific agents, the overall sentiment is one of dissatisfaction with the claims process and internal organization.

Our Review Process
20
Most Relevant
19
Newest
18
Highest
20
Lowest

We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Process Efficiency 45/100
Staff Helpfulness 50/100
Pro Tip

Document every interaction and keep a log of names and dates for your claim.

High volume of complaints
Inconsistent service
Pros & Cons

✓ What Works Well

  • Some helpful individual agents
  • Clean office environment

✗ Areas to Improve

  • Poor communication
  • Long wait times
  • Frustrating claims process
Frequently Asked Questions
  • Why is my claim taking so long?
  • How do I get an update?
User Feedback

Worst experience ever

Staff is hit or miss

Very unorganized

Location Details
Street: 6701 Carmel Rd, Ste 405 & 455
Neighborhood: South Charlotte
City: Charlotte
Postcode: 28226
Country: United States
Location
6701 Carmel Rd Ste 405 & 455, Charlotte, NC 28226
Quick Info
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