10350 Ormsby Station Rd, Suite 401, Louisville, Kentucky, 40223
This claims office receives significant criticism regarding claim handling, communication, and customer service. Many clients report long delays, difficulty reaching representatives, and frustration with the claims process. While some have had positive experiences, the overall sentiment is quite negative.
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Document everything and consider filing a complaint with the state insurance commission if delays persist.
✓ What Works Well
✗ Areas to Improve
Nightmare experience
Hard to get a callback
Unethical behavior reported