Financial Services · Claims Office

Progressive Insurance - Claims Office

10350 Ormsby Station Rd, Suite 401, Louisville, Kentucky, 40223

Google Maps Updated: 14 May 2026
Authenticity Score: 70/100
About

This claims office receives significant criticism regarding claim handling, communication, and customer service. Many clients report long delays, difficulty reaching representatives, and frustration with the claims process. While some have had positive experiences, the overall sentiment is quite negative.

Our Review Process
20
Most Relevant
14
Newest
20
Highest
20
Lowest

We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Process Efficiency 55/100
Staff Helpfulness 58/100
Pro Tip

Document everything and consider filing a complaint with the state insurance commission if delays persist.

Claims-focused
High frustration levels
Pros & Cons

✓ What Works Well

  • Fast settlement for some
  • Easy online tools

✗ Areas to Improve

  • Poor claim handling
  • Communication delays
  • Frustrating customer service
Frequently Asked Questions
  • Why is my claim taking so long?
  • How do I reach my adjuster?
User Feedback

Nightmare experience

Hard to get a callback

Unethical behavior reported

Location Details
Street: 10350 Ormsby Station Rd, Suite 401
Neighborhood: Louisville
City: Louisville
State: Kentucky
Postcode: 40223
Country: United States
Location
10350 Ormsby Station Rd Ste 401, Louisville, KY 40223
Quick Info
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