Progressive Insurance - Claims Office
Financial Services · Insurance Claims Office

Progressive Insurance - Claims Office

201 NJ-17, Suite 802, Rutherford, New Jersey, 07070

Google Maps Updated: 14 May 2026
Authenticity Score: 60/100
About

Progressive Insurance Claims Office in Rutherford has a very mixed reputation. While some clients have had a seamless and stress-free experience, there are many complaints about poor customer service, long wait times, and difficulty reaching the office. It seems like a high-volume office where the experience depends heavily on which agent you get.

Our Review Process
20
Most Relevant
15
Newest
20
Highest
20
Lowest

We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Process Efficiency 55/100
Staff Helpfulness 60/100
Pro Tip

Try to visit during off-peak hours to avoid long waits.

Auto Insurance
Claims Processing
Pros & Cons

✓ What Works Well

  • Helpful individual agents
  • Good rates
  • Professional service

✗ Areas to Improve

  • Poor communication
  • Long wait times
  • Inconsistent service
Frequently Asked Questions
  • How do I get a quote?
  • Are they open on weekends?
  • Can I pay over the phone?
User Feedback

Alicia is amazing.

Great for auto insurance.

Some staff are rude.

Location Details
Street: 201 NJ-17, Suite 802
Neighborhood: Rutherford
City: Rutherford
State: New Jersey
Postcode: 07070
Country: United States
Location
201 NJ-17 Suite 802, Rutherford, NJ 07070
Quick Info
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