Financial Services · Insurance Company

Progressive Insurance

300 N Commons Blvd, Mayfield, Ohio, 44143

Google Maps Updated: 14 May 2026
Authenticity Score: 55/100
About

This company receives highly polarized reviews. Many customers express extreme frustration with poor customer service, long wait times, and difficulty resolving claims. There are recurring complaints about rate increases and perceived lack of transparency. While some users report positive experiences with specific agents, the overall sentiment is quite negative, with many customers feeling undervalued and frustrated.

Our Review Process
20
Most Relevant
19
Newest
20
Highest
20
Lowest

We analyze 79 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Process Efficiency 40/100
Staff Helpfulness 45/100
Pro Tip

Be prepared for long wait times and keep detailed records of all communications.

Claims department
Mobile app
Pros & Cons

✓ What Works Well

  • Some agents are helpful
  • Competitive rates for some
  • Easy-to-use mobile app

✗ Areas to Improve

  • Poor customer service
  • Long wait times
  • Rate increases and lack of transparency
Frequently Asked Questions
  • Why did my rate increase?
  • How do I file a claim?
User Feedback

Worst insurance experience ever

Service is hit or miss

Frustrating claims process

Location Details
Street: 300 N Commons Blvd
City: Mayfield
State: Ohio
Postcode: 44143
Country: United States
Location
300 N Commons Blvd, Mayfield, OH 44143
Quick Info
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