ProHealth Physicians, Torrington Primary Care
52 Peck Rd, Torrington, Connecticut, 06790
ProHealth Physicians in Torrington faces significant criticism regarding its administrative operations. Patients frequently report extreme difficulty reaching the office by phone, long wait times, and issues with prescription renewals and referrals. While many patients express appreciation for individual doctors and nurses who are described as caring and knowledgeable, the systemic administrative failures often overshadow the quality of clinical care.
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Use the patient portal for non-urgent communication to avoid the long phone hold times.
✓ What Works Well
- Caring and knowledgeable individual providers
- In-house blood draws and testing
- Clean and well-maintained facility
✗ Areas to Improve
- Extremely long phone hold times
- Poor administrative follow-through
- Difficulty scheduling appointments
- Why is it so hard to get someone on the phone?
- How can I get my test results faster?
The doctors are great, but the office is a disaster.
I love my PCP, but I'm looking for a new practice due to the admin issues.
Great care if you can actually get an appointment.
- Category Health & Medical
- City Torrington
- State Connecticut
- Postcode 06790
- Country United States
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