1231 116th Ave NE, Suite 915, Bellevue, Washington, 98004
The clinic receives high marks for its skilled surgeons and audiologists, with many patients feeling well-cared for during procedures. However, the administrative experience is frequently described as a disaster, with long hold times, disconnected calls, and disorganized scheduling. Patients often feel the office staff is overwhelmed or indifferent, which contrasts sharply with the high quality of the medical care provided.
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✓ What Works Well
✗ Areas to Improve
Dr. Zundel is a fantastic surgeon.
The phone system is a total black hole.
Great care, but the office staff needs help.