ProScan Imaging - Naples South
260 Tamiami Trl N, Naples, Florida, 34102
Patients generally praise the technical staff and the quality of the scans, often noting the equipment is top-notch. However, the administrative side is a major pain point. Many report nightmare experiences with the phone system, long hold times, and rude front desk staff. Results turnaround times are inconsistent, leaving some patients frustrated. While the clinical care is often described as professional, the operational inefficiencies significantly drag down the overall experience.
We analyze 72 public reviews for ProScan Imaging - Naples South using our data models and filter out spam to highlight only authentic feedback.
If you need to schedule, try arriving in person or using their online portal if available, as the phone queue is notoriously unreliable.
✓ What Works Well
- Skilled and professional technicians
- Modern and clean imaging equipment
- Efficient scan process once inside
✗ Areas to Improve
- Extremely difficult to reach via phone
- Long wait times for appointments
- Unfriendly or dismissive front desk staff
- Why is it so hard to get someone on the phone?
- How long does it take to get results sent to my doctor?
- Why was I charged a large bill unexpectedly?
The techs are great but the office management is a disaster.
Expect to spend hours on hold just to schedule.
Clinical staff are kind, but the front desk needs a serious attitude adjustment.
- Category Health & Medical
- City Naples
- State Florida
- Postcode 34102
- Country United States
