Providence Medical Group - Basehor
15604 Pinehurst Dr, Suite 2, Basehor, Kansas, 66007
Patients are deeply appreciative of the high-quality, compassionate care provided by the medical staff, particularly Dr. Erb and the departing Sylvia Gillis. The clinical team is described as thorough and attentive. However, the front office staff frequently receives criticism for being cold, dismissive, and difficult to reach, which detracts from the overall experience.
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The clinical team is excellent, but don't expect a warm welcome from the front desk.
✓ What Works Well
- Exceptional clinical care
- Thorough and attentive doctors
- Convenient in-office labs
✗ Areas to Improve
- Rude front office staff
- Difficult to reach by phone
- Inconsistent office hours
- How do I leave a message?
- Why is it hard to get an appointment?
Dr. Erb is a total gem.
The clinical team is top-notch, but the front desk needs help.
Great care, but the admin side is frustrating.
- Category Health & Medical
- City Basehor
- State Kansas
- Postcode 66007
- Country United States
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