Pucillo Family Practice PA
1111 Hwy 6, Suite 40, Sugar Land, Texas, 77478
Patients generally love the medical staff, citing them as caring and attentive. However, the front office and billing department are a major pain point, with many reports of rude behavior and poor communication. While the clinical care is often described as top-notch, the administrative hurdles make some patients want to leave. It is a mixed bag where the doctors shine but the office management struggles.
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✓ What Works Well
- Knowledgeable medical providers
- Extended office hours
- Easy online booking
✗ Areas to Improve
- Rude front desk staff
- Poor billing communication
- Difficulty getting referrals
- Why is there a $50 no-show fee?
- How do I get a referral processed faster?
The medical team is spot on.
Front desk needs a serious attitude check.
Great care, but the billing is a headache.
- Category Health & Medical
- City Sugar Land
- State Texas
- Postcode 77478
- Country United States
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