Puffenbarger Insurance and Financial Services
Financial Services · Insurance Agency

Puffenbarger Insurance and Financial Services

73 W Lee Hwy, Warrenton, Virginia, 20186

Google Maps Updated: 14 May 2026
Authenticity Score: 82/100
About

The agency receives mixed reviews. Many clients praise the professionalism and helpfulness of specific agents like Cathy, Tonette, and Wilton. However, there is a recurring theme of frustration regarding communication, with some clients reporting difficulty getting return calls or emails. While many find great value and service, others feel the agency has become less responsive over time.

Our Review Process
20
Most Relevant
10
Newest
20
Highest
13
Lowest

We analyze 63 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Process Efficiency 75/100
Staff Helpfulness 80/100
Pro Tip

If you don't get a response, try reaching out to a different agent in the office.

Strong long-term client base
Mixed recent feedback
Pros & Cons

✓ What Works Well

  • Knowledgeable and professional agents
  • Good value for coverage
  • Helpful with complex needs

✗ Areas to Improve

  • Inconsistent communication
  • Difficulty getting return calls
  • Some reports of poor follow-up
Frequently Asked Questions
  • Why haven't I heard back?
  • Can you review my policy?
User Feedback

Great service when you can reach them

Some agents are spot on

Communication needs improvement

Location Details
Street: 73 W Lee Hwy
City: Warrenton
State: Virginia
Postcode: 20186
Country: United States
Location
73 W Lee Hwy, Warrenton, VA 20186
Quick Info
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