Puget Sound Pain Clinic - Bonney Lake (A Sound Pain Alliance Member)
21509 WA-410, 1A, Bonney Lake, Washington, 98391
Puget Sound Pain Clinic in Bonney Lake receives mixed reviews. Many patients praise the doctors for their compassionate and thorough care, particularly Dr. Koogler and Dr. Wheeler. However, there are significant complaints about administrative issues, including difficulty reaching staff by phone, billing errors, and inconsistent communication. While the clinical care is often highly rated, the administrative experience is a major pain point.
We analyze 68 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have trouble reaching the office, try using the patient portal for non-urgent communication.
✓ What Works Well
- Compassionate and thorough care
- Effective treatment plans
- Professional doctors
✗ Areas to Improve
- Difficulty reaching staff by phone
- Billing errors
- Inconsistent communication
- How do I reach the office?
- Why is it so hard to get an appointment?
Great doctor, but the office is a mess.
The clinical care was excellent, but the admin side is frustrating.
I love the doctor, but I'm not sure I'll return due to admin issues.
- Category Health & Medical
- City Bonney Lake
- State Washington
- Postcode 98391
- Country United States
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