21509 WA-410, 1A, Bonney Lake, Washington, 98391
Puget Sound Pain Clinic in Bonney Lake receives mixed reviews. Many patients praise the doctors for their compassionate and thorough care, particularly Dr. Koogler and Dr. Wheeler. However, there are significant complaints about administrative issues, including difficulty reaching staff by phone, billing errors, and inconsistent communication. While the clinical care is often highly rated, the administrative experience is a major pain point.
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If you have trouble reaching the office, try using the patient portal for non-urgent communication.
✓ What Works Well
✗ Areas to Improve
Great doctor, but the office is a mess.
The clinical care was excellent, but the admin side is frustrating.
I love the doctor, but I'm not sure I'll return due to admin issues.