Purcell Appliance Center
604 Eagle Dr, Suite 105, Rantoul, Illinois, 61866
Purcell Appliance Center receives mixed reviews. Many customers appreciate the prompt, friendly, and knowledgeable service provided by the technicians, often noting that they go above and beyond to fix issues. However, a significant portion of customers feel the company is more interested in upselling new appliances than repairing old ones, leading to frustration over high service fees and perceived lack of effort in diagnostics. While some find them to be a great local business, others feel the service is a racket. It is a company where the experience heavily depends on the specific technician and the nature of the repair.
We analyze 76 public reviews for Purcell Appliance Center using our data models and filter out spam to highlight only authentic feedback.
If you are unsure about a repair quote, ask for a detailed breakdown of the parts versus labor costs before deciding to replace the unit.
✓ What Works Well
- Prompt and friendly service
- Knowledgeable technicians
- Good selection of new appliances
✗ Areas to Improve
- Perceived focus on upselling new units
- High service fees for minimal work
- Inconsistent communication regarding parts
- Is it worth repairing this appliance or buying new?
- Why is the service fee so high for a quick visit?
- Do you offer loaner appliances during repairs?
They fixed my oven on the spot, very happy.
Felt like they just wanted to sell me a new fridge.
Great local business, very professional.
- Category Home Services
- City Rantoul
- State Illinois
- Postcode 61866
- Country United States
