Quest Diagnostics
600 E Marshall St, West Chester, Pennsylvania, 19380
This location is extremely polarizing. Some patients have a quick, painless experience with friendly staff, while others report long waits, rude service, and billing nightmares. It seems to depend heavily on who is working that day. If you go, make sure you have all your paperwork ready and maybe try to go early in the morning.
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Go as early as possible in the morning to avoid the long lines and potential staff burnout.
✓ What Works Well
- Clean and modern facility
- Some staff are very skilled
- Online scheduling is convenient
✗ Areas to Improve
- Long wait times
- Rude and unprofessional staff
- Billing and insurance errors
- Why is the wait so long with an appointment?
- Are the staff always this rude?
- How do I fix a billing error?
Hit or miss service
Great phlebotomists if you get the right one
Administrative side is a mess
- Category Health & Medical
- Neighborhood West Chester
- City West Chester
- State Pennsylvania
- Postcode 19380
- Country United States
