Quest Diagnostics
3674 Commerce Pl, Bldg 3, Ste A, Hamburg, New York, 14075
Patients have mixed experiences at this location. Many praise the phlebotomists for their skill, particularly with difficult veins, and appreciate the efficient check-in process. However, a significant number of patients report frustration with the kiosk-only check-in system, long wait times, and perceived rudeness from staff. Billing transparency is another common concern, with some patients feeling overcharged or confused by the process.
We analyze 73 public reviews for Quest Diagnostics using our data models and filter out spam to highlight only authentic feedback.
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✓ What Works Well
- Skilled phlebotomists
- Efficient check-in for appointments
- Clean facility
✗ Areas to Improve
- Frustrating kiosk-only check-in
- Long wait times for walk-ins
- Billing transparency issues
- Why can't I talk to a human for an appointment?
- How do I dispute a billing error?
- Are walk-ins accepted?
Great blood draw, but the check-in is a headache.
Staff is professional, but the system is impersonal.
Billing is confusing and hard to resolve.
- Category Health & Medical
- Neighborhood Hamburg
- City Hamburg
- State New York
- Postcode 14075
- Country United States
