Quest Diagnostics
12845 Broadway, N/A, Alden, New York, 14004
The experience here is highly dependent on whether you have an appointment. Those with appointments generally report quick and painless service. However, walk-ins often face long waits or are turned away entirely, leading to frustration. The staff is described as professional but sometimes cold, and the facility's maintenance is a point of contention for some.
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Always book an appointment online to avoid being turned away as a walk-in.
✓ What Works Well
- Quick service with appointment
- Painless blood draws
- Professional staff
✗ Areas to Improve
- Walk-ins often discouraged or long wait
- Facility maintenance issues
- Cold customer service
- Do you accept walk-ins?
- How long is the wait?
- Do I need an appointment?
Book an appointment or don't bother.
Staff is efficient but not very warm.
The facility could use a deep clean.
- Category Health & Medical
- City Alden
- State New York
- Postcode 14004
- Country United States
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