13097 Wisteria Dr, #101, Germantown, Maryland, 20874
R3 Dental Group has a polarized reputation. Many patients appreciate the clinical care, noting that the dentists are gentle and professional. However, there is a significant volume of negative feedback regarding the front desk staff, billing transparency, and communication. Patients often feel that the administrative side of the practice is disorganized and sometimes rude, which overshadows the positive clinical experiences.
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Always get a written treatment plan and verify insurance coverage yourself before starting any major work.
✓ What Works Well
✗ Areas to Improve
The dentist was great, but I will never return due to the front desk.
They saved me during a dental emergency.
Billing is a nightmare; be very careful with your paperwork.