Rafael Moncayo MD
1713 Spring Green Blvd, Katy, Texas, 77494
Dr. Moncayo is widely regarded as a caring and thorough physician who takes his time with patients. Many long-term patients appreciate his bedside manner and medical knowledge. Conversely, there is a recurring theme of frustration regarding the front office staff, specifically regarding phone responsiveness and billing communication.
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Use the patient portal for non-urgent communication, as phone lines can be difficult to reach.
✓ What Works Well
- Thorough and attentive doctor
- Clean and well-kept facility
- Minimal wait times for appointments
✗ Areas to Improve
- Poor phone responsiveness
- Inconsistent front desk service
- Billing communication issues
- How can I get a faster response from the clinical staff?
- Is this office accepting new patients?
Dr. Moncayo is a rockstar, but the front desk needs training.
He treats the whole person, not just symptoms.
Hard to get a call back for lab results.
- Category Health & Medical
- City Katy
- State Texas
- Postcode 77494
- Country United States
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