658 S Gammon Rd, #100, Madison, Wisconsin, 53719
Ramos Tax & Services has a very polarized reputation. Many clients praise individual tax preparers like Sara, Karen, and Cecilia for their kindness, efficiency, and helpfulness. However, there are numerous serious complaints regarding errors in tax filings, poor communication, and a lack of accountability when mistakes occur. Some clients report being ghosted or having to pay for corrections to the firm's own errors. It seems to be a high-volume office where the quality of service can vary significantly depending on the preparer.
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✓ What Works Well
✗ Areas to Improve
Individual preparers are often great
Administrative follow-up is a major weakness
Consistency in service quality is lacking