Randolph Center for Oral & Maxillofacial Surgery, PA
9 Fishers Ln, Suite C, Sparta, New Jersey, 07871
Patients generally have high praise for the surgical team, noting that procedures are painless and the doctors are highly skilled. The clinical staff is described as compassionate and reassuring. However, there is a consistent pattern of complaints regarding the front desk staff, who are often perceived as rude, snarky, and difficult to deal with regarding billing and insurance.
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Focus on the surgical care you receive; the clinical team is excellent, even if the front office is a bit of a headache.
✓ What Works Well
- Painless surgical procedures
- Highly skilled surgeons
- Compassionate clinical staff
✗ Areas to Improve
- Rude front desk staff
- Billing and insurance issues
- Lack of follow-up communication
- Is the front desk staff always this difficult?
- How transparent is the billing process?
The doctors are fantastic, but the front office needs a total overhaul.
Great surgical outcomes, but the administrative experience is stressful.
The clinical team makes you feel very safe.
- Category Health & Medical
- City Sparta
- State New Jersey
- Postcode 07871
- Country United States
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