Randy Somers - State Farm Insurance Agent
20 New Plant Ct, Suite 104, Owings Mills, Maryland, 21117
Customers generally find the team helpful and professional, often highlighting specific agents like Joshua for his responsiveness. Many appreciate the competitive rates and the ease of bundling policies. However, a few users report significant frustration with communication lapses and billing errors. Some feel the office lacks accountability when issues arise. Overall, it is a mixed bag of high praise for individual service and sharp criticism for administrative follow-through.
We analyze 68 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Ask for specific agents by name as they often provide more personalized service than the general office line.
✓ What Works Well
- Competitive insurance rates
- Helpful and polite individual agents
- Easy bundling process
✗ Areas to Improve
- Inconsistent communication
- Billing and policy errors
- Lack of follow-up on complaints
- Why did my policy rate increase?
- Can I get a copy of my declaration page?
Agents are spot on with finding savings.
Communication drops off when problems occur.
Some feel like family, others feel like a number.
- Category Financial Services
- City Owings Mills
- State Maryland
- Postcode 21117
- Country United States
readers daily.