4352 Commercial St SE, Salem, Oregon, 97302
The Raven Schreiner agency receives mixed reviews. Many clients praise Raven and his team for their professionalism, responsiveness, and ability to save them money. However, there is a recurring theme of dissatisfaction regarding the customer service provided by some staff members, particularly regarding rudeness and lack of follow-through. While some customers feel well-supported and valued, others have had frustrating experiences that led them to switch agents. It is a polarizing agency where the experience seems to depend heavily on which staff member you interact with.
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If you have a complex issue, try to request a direct meeting with Raven to ensure your concerns are addressed.
✓ What Works Well
✗ Areas to Improve
Raven is a rock star and very knowledgeable.
Landon is rude and has horrible customer service.
The team is supportive and genuinely cares.