5600 Poe Ave, Dayton, Ohio, 45414
Customers generally love the final look of their new showers and bathrooms, often calling the results stunning. The installation crews are frequently praised for being polite, professional, and tidy. However, communication from the office is a major pain point, with many reports of missed appointments and long delays. Some customers feel the pricing is steep for the service provided. Overall, the field staff saves the day, but the back-office coordination needs a serious tune-up.
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Request specific installers by name if you have had a good experience, as the quality of the field staff is the company's biggest asset.
✓ What Works Well
✗ Areas to Improve
Installers are spot on and very respectful of the home.
Office staff needs to get their act together regarding scheduling.
The final bathroom looks great, but the process was a headache.