Reconstructive Orthopedic Center
1200 Binz St, Suite 100, Houston, Texas, 77004
Dr. Marcos Masson is highly regarded for his surgical skill and compassionate bedside manner. Many patients report excellent recovery outcomes and appreciate his thorough explanations. However, there are recurring complaints about the front desk staff, long wait times, and poor administrative communication, which can make the overall experience frustrating for some.
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Be prepared for long waits and follow up frequently with the office.
✓ What Works Well
- Skilled surgical care
- Compassionate bedside manner
- Thorough explanations
✗ Areas to Improve
- Rude front desk staff
- Long wait times
- Poor administrative communication
- Why is the wait time so long?
- How do I get a response from the office?
Dr. Masson is the best, but the staff is rude.
Great results, but the office is a mess.
Wait times are unacceptable.
- Category Health & Medical
- City Houston
- State Texas
- Postcode 77004
- Country United States
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