Redefine Healthcare - Edison, NJ
10 Parsonage Rd, Suite 208, Edison, New Jersey, 08837
The practice has a split reputation. Many patients find the doctors to be knowledgeable, compassionate, and effective at managing chronic pain. Conversely, a significant number of patients report feeling dismissed, patronized, or rushed. Administrative issues, such as long wait times, difficulty reaching the office, and poor communication, are frequent complaints. The experience seems to vary greatly depending on which provider a patient sees.
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If you have a complex medical history, bring all your records in physical form to ensure the doctor has them immediately.
✓ What Works Well
- Knowledgeable and skilled pain management doctors
- Effective treatment options
- Clean and modern facility
✗ Areas to Improve
- Rude and unprofessional front desk staff
- Poor communication and long wait times
- Some providers are dismissive of patient concerns
- Why is it so hard to get a call back?
- Are the doctors willing to listen to my history?
Dr. Ceraulo is great, but the front desk acts like they're doing you a favor.
Great medical care, but the administrative side is a disaster.
I felt dismissed and talked down to by the staff.
- Category Health & Medical
- City Edison
- State New Jersey
- Postcode 08837
- Country United States
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