Redefine Healthcare - Union, NJ
2500 Morris Ave, Suite 220, Union, New Jersey, 07083
Patients generally hold the medical providers in high regard, often describing them as knowledgeable, compassionate, and effective at managing pain. The primary pain point is the administrative side, with many complaints about the call center, difficulty reaching staff, and scheduling errors. Despite these operational hurdles, the quality of care keeps many patients returning.
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Patients recommend calling early or using the portal, as the main phone line often routes to a busy call center.
✓ What Works Well
- Excellent doctors
- Effective pain relief
- Clean facility
✗ Areas to Improve
- Difficult to reach by phone
- Call center issues
- Scheduling errors
- Why can't I reach a human on the phone?
- Are the doctors accepting new patients?
- How long is the wait for an appointment?
The doctor is a lifesaver.
The office staff is a total disaster.
Great bang for the buck regarding treatment results.
- Category Health & Medical
- City Union
- State New Jersey
- Postcode 07083
- Country United States
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