Reed Ward Family Practice
3425 Potomac Way, Idaho Falls, Idaho, 83404
This practice has a very polarized reputation. Many long-term patients praise Dr. Ward and his PAs for their genuine care, thoroughness, and ability to listen. However, there is a significant volume of negative feedback regarding administrative issues, including billing errors, difficulty scheduling, poor communication, and perceived greed. Some patients feel that the quality of care has declined significantly in recent years, leading to a loss of trust.
We analyze 78 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have billing questions, keep detailed records and be prepared to follow up multiple times; the office staff can be difficult to reach.
✓ What Works Well
- Genuine and caring providers
- Thorough and attentive care
- Friendly and welcoming office environment
✗ Areas to Improve
- Significant billing and insurance issues
- Poor administrative communication
- Difficulty scheduling and getting call backs
- Why am I getting billed for this?
- Why can't I get a call back?
- Is Dr. Ward accepting new patients?
Great doctors, but the billing is a nightmare.
I feel like a person here, not a number.
I'm tired of the run-around with the front office.
- Category Health & Medical
- City Idaho Falls
- State Idaho
- Postcode 83404
- Country United States
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