ReFocus Eye Health
Health & Medical · Ophthalmology

ReFocus Eye Health

829 Durham Rd, Penndel, Pennsylvania, 19047

Google Maps Updated: 13 May 2026
Authenticity Score: 70/100
About

While many patients praise the doctors for their skill and kindness, the practice is plagued by significant administrative issues. Complaints about rude front desk staff, poor communication, and scheduling errors are common. Patients often feel like they are being shuffled through an assembly line, which detracts from the quality of the medical care.

Review Summary
20
Most Relevant
12
Newest
20
Highest
20
Lowest
Total Reviews Analyzed: 72
Performance Scores
Medical Expertise 78/100
Admin Efficiency 25/100
Pro Tip

Always confirm your appointment via phone the day before, as online systems may not be reliable.

Cataract surgery specialists
Multiple locations
Pros & Cons

✓ What Works Well

  • Knowledgeable doctors
  • Good surgical results
  • Clean facility

✗ Areas to Improve

  • Rude and unprofessional front desk
  • Poor communication and follow-up
  • Scheduling and billing errors
Frequently Asked Questions
  • Why was my appointment canceled without notice?
  • How do I get a return call?
User Feedback

Great doctor, terrible office staff

Assembly line feel

Billing is a nightmare

Location Details
Street: 829 Durham Rd
Neighborhood: Penndel
City: Penndel
State: Pennsylvania
Postcode: 19047
Country: United States
Location
829 Durham Rd, Penndel, PA 19047
Quick Info
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