Refocus Eye Health
65 E Elizabeth Ave, #300, Bethlehem, Pennsylvania, 18018
Patients generally value the medical expertise of the doctors, particularly Dr. Kanoff and Dr. Martinez. However, there is a recurring theme of frustration regarding administrative issues, including billing errors, long wait times, and perceived rudeness from the front desk staff. The clinical care is often described as thorough, but the overall experience is marred by poor office management.
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✓ What Works Well
- Thorough and knowledgeable doctors
- Good surgical outcomes
- Clear explanations of results
✗ Areas to Improve
- Poor administrative and billing practices
- Long wait times
- Unprofessional front desk staff
- Why was I billed for this?
- How long is the wait for an appointment?
Doctors are great, but the staff needs training
Chaotic office systems
Great care for cataract surgery
- Category Health & Medical
- City Bethlehem
- State Pennsylvania
- Postcode 18018
- Country United States
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