Health & Medical · General Dentistry

Refresh Dental

2623 Wilmington Rd, Suite A, New Castle, Pennsylvania, 16105

Google Maps Updated: 14 May 2026
Authenticity Score: 68/100
About

This office has a very mixed reputation. Many patients love the hygienist, Tom, for his thoroughness and kindness. However, there are frequent complaints about billing, aggressive upselling, and poor bedside manner from some dentists. It feels like a high-volume office where the experience can vary significantly.

Our Review Process
20
Most Relevant
18
Newest
20
Highest
20
Lowest

We analyze 78 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 65/100
Admin Efficiency 55/100
Pro Tip

Request Tom for your cleaning if you want a great experience.

High-volume
Inconsistent
Pros & Cons

✓ What Works Well

  • Tom the hygienist is excellent
  • Efficient check-in
  • Modern equipment

✗ Areas to Improve

  • Billing and insurance issues
  • Aggressive upselling
  • Inconsistent dentist professionalism
Frequently Asked Questions
  • Why is the bill so high?
  • Do you accept my insurance?
User Feedback

Tom is the best part of this office.

Feels like a sales pitch.

Hit or miss with the dentists.

Location Details
Street: 2623 Wilmington Rd, Suite A
Neighborhood: New Castle
City: New Castle
State: Pennsylvania
Postcode: 16105
Country: United States
Location
2623 Wilmington Rd Suite A, New Castle, PA 16105
Quick Info
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