16651 Chagrin Blvd, Shaker Heights, Ohio, 44120
Refresh Dental in Shaker Heights has a highly polarized reputation. Many patients praise the friendly, professional, and efficient care provided by specific staff members and dentists. However, there are numerous, recurring complaints about long wait times, poor administrative communication, billing errors, and unprofessional behavior from some staff. While some patients have had excellent experiences, others feel the practice is disorganized and focused more on volume than patient care.
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Always request a written cost estimate and confirm your insurance coverage before any procedure to avoid billing surprises.
✓ What Works Well
✗ Areas to Improve
The clinical team is great, but the office is a mess.
They seem more focused on volume than patient care.
Great care, but keep an eye on your billing statements.