Regency Pain & Therapy Institute
74 Regency Pkwy, empty, Mansfield, Texas, 76063
Regency Pain & Therapy Institute receives mixed reviews. Many patients praise Dr. Dirnberger and Dr. Butler for their empathy, thoroughness, and effective treatment plans. However, there is a recurring theme of frustration regarding the office staff, specifically regarding phone communication, scheduling, and billing transparency. While the clinical care is often rated highly, the administrative experience can be a significant hurdle.
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If you have billing questions, try to resolve them in person during your visit.
✓ What Works Well
- Empathetic and thorough doctors
- Effective pain management plans
- Clean and modern facilities
✗ Areas to Improve
- Poor phone responsiveness
- Scheduling and billing issues
- Inconsistent staff professionalism
- Why is it so hard to get a return call?
- Are the billing practices transparent?
Patients love the doctors but struggle with the office staff.
The physical therapy team is highly regarded.
Some patients feel like 'just a number' due to admin issues.
- Category Health & Medical
- City Mansfield
- State Texas
- Postcode 76063
- Country United States
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