8200 NW 36th St, Miami, Florida, 33166
This branch is widely praised for its exceptional customer service, with many customers specifically naming the manager, Asniel, for his hands-on approach. People feel valued and well-taken care of here. However, there are some complaints about long wait times and occasional issues with bank policies, which is typical for a busy branch. Overall, it is seen as a reliable and friendly place to bank.
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Ask for the branch manager if you have a complex issue; they are very hands-on.
✓ What Works Well
✗ Areas to Improve
Asniel and his team are top-notch.
They really make you feel like a person, not a number.
Be prepared for a wait during peak hours.