9815 Roosevelt Blvd, unit j, Philadelphia, Pennsylvania, 19114
Patients generally praise the medical staff for being knowledgeable and compassionate, often finding real relief for chronic pain. However, the administrative side is a major pain point, with many complaints about the automated phone system and difficulty reaching the office directly. Some patients feel frustrated by strict medication policies, while others appreciate the thoroughness of the doctors. Overall, the clinical care is spot on, but the front-end experience needs work.
If you need to reach the office, try to get a direct extension during your visit, as the main line is often an automated loop.
Clinical care is top notch and provides real relief.
The phone system is a nightmare to navigate.
Staff can be hit or miss with customer service.