Retina Institute of Washington
918 S 348th St, Federal Way, Washington, 98003
Patients are generally very satisfied with the medical care provided by the retina specialists, often citing life-saving vision results. However, the office operations are a major point of contention. Patients frequently report feeling like a number due to overbooking, long waits, and a lack of privacy in the exam areas.
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The clinic is very busy; arrive early, but be prepared for the clinical flow to be fast-paced and impersonal.
✓ What Works Well
- Highly skilled doctors
- Effective vision treatments
- Professional clinical staff
✗ Areas to Improve
- Overcrowded waiting rooms
- Lack of patient privacy
- Billing transparency issues
- Why is the waiting room so crowded?
- How much will this procedure cost?
- Why are there no private exam rooms?
The doctors are great, but the office setup is outdated.
I feel like I'm in a factory, not a clinic.
Best care for my eyes, just bring patience.
- Category Health & Medical
- City Federal Way
- State Washington
- Postcode 98003
- Country United States
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