Revere Medical - Bridgewater Internal Medicine
312 Bedford St, Whitman, Massachusetts, 02382
Patients hold the physicians in high regard, often citing long-term relationships and excellent bedside manner. The primary issue is the recent transition to a call center, which has severely impacted communication and appointment scheduling. Many long-time patients feel the service has declined significantly, with reports of rude desk staff and long hold times. While the doctors are still seen as great, the administrative hurdles are pushing people to look elsewhere.
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✓ What Works Well
- Highly experienced and compassionate doctors
- Strong patient-doctor relationships
- Good clinical outcomes
✗ Areas to Improve
- Poor call center experience
- Rude and dismissive front desk staff
- Long wait times for appointments and callbacks
- Why can't I reach the office directly?
- Is the new call center system permanent?
Doctors are excellent, but the staff is a nightmare.
The transition to a call center has ruined the experience.
Billing and referral processes are often disorganized.
- Category Health & Medical
- City Whitman
- State Massachusetts
- Postcode 02382
- Country United States
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