788 Boston Rd, Groton, Massachusetts, 01450
Patients generally praise the clinical staff for being compassionate and knowledgeable, often highlighting specific doctors like Dr. Godfrey and Dr. Basu. However, the administrative side is a major pain point, with frequent complaints about poor communication, difficulty reaching staff, and billing errors. Many feel the front office is disorganized, leading to canceled appointments and frustration. While the medical care is often described as top-notch, the operational hurdles make the experience hit-or-miss for many.
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If you need a referral, follow up weekly; the system often drops the ball on time-sensitive requests.
✓ What Works Well
✗ Areas to Improve
Clinical care is spot on, but the admin is a mess.
Doctors are great, but the system is broken.
Getting a referral is a total headache.