Rex Pajela, MD
380R Merrimack St, Suite 3B, Methuen, Massachusetts, 01844
Dr. Pajela is a long-standing pediatrician with many loyal families, but the office administration is a major source of frustration. Patients frequently complain about long wait times, difficulty reaching the office by phone, and poor customer service from the front desk. While the doctor himself is often praised for his experience, the operational issues are driving many families to look elsewhere.
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✓ What Works Well
- Experienced pediatrician
- Many families have used him for generations
- Patient with questions
✗ Areas to Improve
- Extremely long wait times
- Poor phone communication
- Rude front desk staff
- Why can't I reach anyone by phone?
- Is the wait time always this long?
Great doctor, but the office is a disaster
Staff needs to be more professional
Hard to get records transferred
- Category Health & Medical
- City Methuen
- State Massachusetts
- Postcode 01844
- Country United States
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